Privacy Policy

Last updated: 24 April 2025

This Privacy Policy explains how Heat View (operated by D.F.C, Inc., "we", "us", or "our") collects, uses, and safeguards your personal information when you use our services.

We are committed to complying with the General Data Protection Regulation (GDPR), the UK GDPR, and other applicable data protection laws. EU and UK users have specific rights under GDPR, including the right to access, correct, restrict, or request deletion of their personal data. For details on how to exercise these rights, please see the "Your Rights" section below or contact us.

1. Information We Collect

Information you provide when registering (e.g., name, email address)
Device and browser information, such as IP address and device type
Website usage data and heatmap interaction data
Payment information (processed securely via third-party providers such as Stripe)

2. Use of Information

To provide and improve our services
To personalise user experience and respond to inquiries
To analyse usage trends and optimise service performance
To process payments securely
To comply with legal obligations

3. Cookies

We use cookies and similar tracking technologies for analytics and essential functionality. Cookies may be set by us or by trusted third parties such as analytics platforms or payment providers. You can adjust cookie settings via your browser at any time. For more details, please see our Cookie Policy.

4. Data Sharing

We may share your information with third-party service providers (e.g., Stripe, analytics platforms) only as necessary to operate our service. We do not sell or rent your personal data to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

6. International Data Transfers

Your data may be transferred to and stored in countries outside of your country of residence, including Japan, where our servers are located. We ensure that any such transfers comply with applicable data protection laws and that adequate safeguards are in place.

7. Your Rights (GDPR/EU/UK Users)

Under GDPR, you have the right to:

Access your personal data
Correct or update your data
Request deletion ("right to be forgotten")
Restrict or object to processing
Data portability (receive a copy in a structured format)
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us. We will respond in accordance with applicable laws.

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us via our enquiry form.